Commentary on the intersection of technology, society, politics, higher ed, and value creation
1/11/2005
On the Meaning of "This Call Will be Recorded" ...
You've likely become accostomed to hearing "this call may be monitored for quality assurance" or some such phrase when you dial into a telemarkting or telesupport center. Here are some insights into what, exactly, that means. Hat tip: SlashDot.
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