Dell Punts on DJ's Incompatibility with Audible.com

I explored Audible.com yesterday, thinking audio book downloads would ease the pain of my daily commute. To my dismay, I learned that my Dell DJ-20, portable music device, is not included among the devices compatible with Audible.com. Oddly, two of Dell's PDA's are "Audible.com compatible," but none of Dell's portable music players are compatible.

So, I contacted "Dell Chat":

Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
The session has been accepted.

{Paul 1:57:56 PM} Thank you for contacting Dell Consumer Customer Care Chat. My name is Pradeep, but you may call me Paul. How may I help you today? [WTF ... I typed in a question already, why can't "Paul" see it??]

{ 1:58:29 PM} audible.com does not support the dell dj
{ 1:58:54 PM} is a software update planned so the dj will work with audible.com?

{Paul 1:59:56 PM} Please allow me a moment to review your question.
{Paul 2:02:28 PM} I apologize for the delay in responding to your question. Due to the high volume of chats, I will be answering questions in the order received. Thank you for your patience. [So nice to know that Dell values my business.]
{Paul 2:03:09 PM} As I understand that you would like to know why the particular web site is not supporting Dell DJ. Is that correct?

{ 2:03:31 PM} yes ... two dell PDAs are supported. the DJs are not. very odd.

{Paul 2:03:58 PM} Rob, I suggest you Chat with our technical support as they would be the best people to assist you with this issue. You can contact our tech chat queue at http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs or you can call them at 1-800-624-9896, extension 66955. They are open 24 hours, 7 days a week.

Toggling to the URL provided, I discovered that the tech support folks are all too busy to help me. Sigh.

{ 2:05:34 PM} um ... none of those folks are available.
{Paul 2:08:04 PM} The above mentioned link is Chat link for the tech support, sure they will be glad to assist you with this issue, you can select any session for tech support chat.

Sigh ... I gave up.