Adobe Turing Test Fail

In anticipation of updating my Adobe Creative Suite, I probed the Adobe.com website in search of a chart that compares the myriad CS suite versions. Failing to find the chart, or any other tools useful for comparing Adobe's various CS5.5 suite offerings, I initiated a chat with Adobe's sales support system expecting a quick and direct answer to a simple question. As the chat transcript below reveals, Adobe's automated customer support chat service is unhelpful and fails the Turing test:

Please hold as we route your chat to an Adobe Representative.

Welcome to Adobe.com! My name is Robin. May I assist you with your selection today?

Robin: Hi, How are you doing today?

rob: i'm seeking a chart that compares the various 'suites'

Robin: I'll be glad to help you with that.

Robin: For me to assist you better, can you tell me what kind of tasks would you like the software to help you accomplish?

rob: i have 'cs3 design premium' installed now. curious how the various bundles compare.

Robin: I'm afraid, just to clarify, when did you installed 'CS3 Design Premium'?

rob: don't know an exact date. it's been a while.

rob: the website used to have a link to a chart that compared the contents of the various bundles. it was very useful. i'd like to find it again.

Robin: I'm sorry, you're using older version of the software, Adobe released new version of the software CS5.5.

rob: my question is about cs5.5

rob: is this a turing test fail?

Robin: Let me explain you clearly.

Robin: Rob, CS5.5 Design Premium includes Dreamweaver CS5.5 for web site designing, Photoshop CS5 Extended which will help you in editing photos in more advance way, Illustrator CS5 to create images for printed productions and logos, InDesign helps you to designs and publishes documents for print , Acrobat X Pro to edit, create, manage and convert PDF file and all Flash related software.

rob: please point me to a chart that compares the different CS5.5 suite offerings.

Robin: Please give me moment.

Robin: Please click here

Robin: Did you get the link?

rob: yes, thank you. that is exactly what I was seeking.

Robin: Lets go ahead and placed the order, okay.

Robin: Rob, are we still connected?

Robin: I haven't heard from you in a while. Would you like to continue chatting?

Robin: I'm sorry, we have not heard from you. We're happy to help. However, if you do not respond soon, this chat session gets terminated automatically.

rob: all purchases must go through our purchasing office

Robin: I can understand you're concern, is there any thing else?

rob: and all vendors must be able to articulate the significance of the number 42 in Douglas Adams' The Hitchhiker's Guide the the Galaxy.

Robin: Thank you for visiting Adobe.com today! Please come back online if you need any assistance. We will be happy to help.

Robin: We'd like to hear your comments. Please click on the 'Close' button in the upper right corner and take a moment to complete a short survey. Thank you! Have a Nice Day!

The convoluted grammar, and the repeated failure to respond appropriately to my specific questions, leads me to wonder: Does Adobe have a strategy of actively discouraging people from learning about and purchasing their products? As I've used Adobe products for more than 20 years, this is very disappointing.

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